Service Agreement

Booking Process

To book our services, please:

1. Contact us via phone, email, or our online quote form
2. Provide details about your project (shower, balcony, floor only)
3. Schedule a free on-site inspection (if required)
4. Receive a detailed quote
5. Confirm booking and payment terms

Payment Terms

Deposit: A 50% deposit is required to secure your booking date. This deposit is non-refundable if you cancel within 7 days of your scheduled appointment.

Final Payment: The remaining 50% is due upon completion of work. We accept cash, bank transfer, and credit card payments.

Payment Methods: Cash, bank transfer, credit card, or direct debit.

Cancellation & Rescheduling

Cancellation: If you need to cancel, please notify us at least 7 days before your scheduled appointment. Cancellations made within 7 days will forfeit the deposit.

Rescheduling: You may reschedule your appointment once at no charge if requested at least 7 days in advance. Additional rescheduling requests may incur a $50 fee.

Site Preparation

To ensure quality work and timely completion, please prepare your site as follows:

• Clear the work area of personal items and furniture
• Ensure the bathroom is clean and dry before our arrival
• Provide adequate access for our team and equipment
• Keep children and pets away from the work area
• Ensure water is turned off if required
• Notify us of any structural issues or damage before work begins

If You're Not Home

We require property access on the scheduled appointment date. If you are not home:

• We will wait for 15 minutes past the scheduled time
• If access is not available, we will reschedule and charge a $75 call-out fee
• The deposit will be retained and applied to the rescheduled appointment
• Please ensure someone is home or provide key access beforehand

Work Scope & Timeline

Scope: Our work is limited to the areas specified in the quote. Any additional work requested during the job will be quoted separately and require approval before proceeding.

Timeline: Most shower and balcony projects are completed in 1 day. Larger projects may take 2-3 days. We will confirm the timeline during the booking process.

Drying Time: Epoxy grout requires 24-48 hours to fully cure. Do not use the shower or expose the area to water during this time.

Aftercare Instructions

Following our work, please adhere to these aftercare instructions to ensure the best results:

• Do not use the shower for 24-48 hours after completion
• Keep the area dry during the curing period
• Ensure proper ventilation in the bathroom
• After curing, clean gently using pH-neutral cleaning products only
• Avoid bleach, acidic products, harsh chemicals, abrasive scrubbing, solvent-based cleaners, and pressure washing

Warranty & Guarantees

Eligible epoxy re-grouting work is covered by our 10-Year Warranty, subject to the terms and exclusions in our Warranty & Care Guide. Claims may be made at any time during the 10-year warranty period.

Liability & Insurance

The Seal Guys is fully licensed and insured. We carry comprehensive public liability insurance. However, we are not responsible for damage to existing fixtures or property if the site has not been properly prepared as outlined above.